A Complete Guide to Setting Up Your DEWA Account in Dubai

You might have encountered the term DEWA if you recently moved to Dubai. So, what is DEWA in Dubai? Dubai Electricity and Water Authority (DEWA) is a government-owned utility that provides electricity and water connections in Dubai. Being a resident of Dubai, one of the essential tasks is registering for DEWA services. To help you streamline the process, our guide will provide complete information on setting up your DEWA account in Dubai, along with important documents and charges associated with activation.

How to Apply for DEWA?

You can apply for DEWA’s connection by setting up an online account or visiting the customer help centres.

Online Registration

• Go to DEWA’s official website
• Click “Login”
• Select “Consumer” Category
• Choose between DEWA ID or the UAE Pass options
• Enter your Business Partner Number and Click Register
• Receive verification code sent via e-mail or SMS
• Enter the received verification code
• Choose a unique Username and Password
• Accept the terms and conditions to register the account

Registration Through Customer Care Centres

Dewa’s customer care centres, also known as DEWA Happiness Centres, are spread all over Dubai. The average waiting time in these centres is usually three to five minutes, and they are open from 7:30 am until 3 pm and 11:30 am on Fridays. They are closed on Saturdays and Sundays. Below is the list of Happiness Centers of DEWA:

Head office

Address: Sheikh Rashid Road, Umm Hurair 2

Dubai Municipality – Al Twar Centre-Future

Address: Inside the Dubai Municipality Building-Al Twar Centre, Al Nahda Road, Al Qusais

Al Quoz Sustainable Building

Address: Al Quoz, Street # 6, next to the Civil Defense Station

Hatta Customer Happiness Centre

Address: Hatta Road

Burj Nahar-Future

Address: Omar Bin Al Khattab Road, Al Muteena, Deira

Ibn Battuta Mall – China Court

Address: Ibn Battuta Mall (China Court)-Future

Observes Mall timings

DEWA Electricity/Water (Move-in) Service

If you are moving from one home to another within Dubai, use DEWA’s Activation of Electricity/Water (Move-in) service. This service allows you to transfer your DEWA account by providing the following information:

• Your current residence’s Ejari Number
• Premise number (usually found at the entrance gate of the property) of new residence
• Move-in date
• Existing Residence’s Account number
• Move-out date

Documents Required for DEWA Registration

Following is the list of documents required to register for DEWA in Dubai:

• Title Deed (original and copy)
• Tenancy Contract (original and copy)
• Emirates ID (original and copy)
• Copy of Passport (original and copy)

Fees Associated with Setting Up DEWA Account

In order to set up a DEWA account, a fixed security deposit of AED 2000 for apartments and AED 4000 for villas is required. Other activation charges are:

AED 100 for smaller metres

AED 300 for larger metres

AED 10 registration fee

AED 10 knowledge fee

AED 10 innovation fee

How to Pay the DEWA Bill?

You can pay your DEWA bills in Dubai through several convenient methods. You can use DEWA's website or mobile app, which is available on iOS and Android. Payments can also be made with a credit card or through online banking from various banks such as Abu Dhabi Commercial Bank, Dubai Islamic Bank, HSBC, and more. DEWA accepts credit card payments through the MPay app or website. You can also pay at DEWA centres, Etisalat payment machines, ZOOM stores, or ENOC/EPPCO petrol stations if you prefer cash.

DEWA Contact Information

If you need to contact the Dubai Electricity and Water Authority (DEWA), here are their main communication channels:

• Dial 991 for immediate assistance with technical issues related to electricity or water supply.
• For billing questions or general inquiries, call +971-4-601-9999. This line operates 24/7, including public holidays.
• Send your queries or concerns to customercare@dewa.gov.ae
• You can reach DEWA via fax at +971-4-324-8111.
• DEWA also offers an AI-based chatbot named 'Rammas' on its website, which can assist with bill inquiries in English and Arabic. 

Conclusion

Setting up a DEWA Account in Dubai allows residents access to various services related to electricity and water, such as activation of connections, transfer of accounts, and payment of bills. We hope this information will help you create your DEWA account and use its other services. For a complete guide on setting up all the utilities in Dubai, read Dubai Utilities 2024: Simplified Setup Guide.