What is DEWA in Dubai?

If you are new to Dubai or moving to a new home, you must consider activating your electricity and water connection. Short for Dubai Electricity and Water Authority, DEWA handles electricity and water supply in Dubai. Established in 1992 by Sheikh Maktoum Bin Rashid Al Maktoum, DEWA Dubai provides services to over 950,000 customers with a customer satisfaction rate of 95%. So you can ensure that you will get reliable electricity and water services from day one. Let's explore DEWA in detail to understand how the company operates and how you can easily activate your DEWA connection in Dubai.

Services Provided by DEWA

DEWA provides the following services:

• Installation of electricity and water connections
• Termination of electricity and water connections when moving out
• Transfer of electricity/water connection to new tenants or owner's name
• Billing enquiries and payments

The activation charges for DEWA services are as follows:

Security Deposit: AED 2,000 for apartments and AED 4,000 for villas

Activation fee: AED 110

Registration fee: AED 10

Knowledge fee: AED 10

Innovation fee: AED 10

Thukher and Sanad cardholders are eligible for a 50% discount on these charges.

Some notable initiatives by DEWA are:

Shams Dubai

Shams Dubai is a recent initiative by DEWA that allows residents to connect their photovoltaic (PV) systems to the DEWA grid. This initiative aims to encourage the use of solar energy in Dubai and provide simplified services to transition to renewable energy sources. The installation cost for this service is AED 1,500.

Electric Vehicle Charging Stations

DEWA has installed over 400 charging stations all over Dubai to promote eco-friendly transportation. You can easily apply for, replace, or cancel your EV Green Charger Card online through the 'EV Charger Card Services' page.

DEWA Academy

DEWA trains Emirati students for vocational certifications and diplomas at DEWA Academy. Students can then apply for internships and entry-level jobs in DEWA's different departments.

DEWA Customer Service

DEWA has "Customer Happiness Centres" all across Dubai to handle complaints and help customers with enquiries.

How to Activate a DEWA Connection?

All you need to do is submit the required documents and pay the fees associated with activating the connection. Prepare the following documents:

• Title deeds
• Tenancy contract
• Passport copies of tenant and landlord
• Authorisation letter if the applicant is unavailable

Once you have these documents, you can apply online or visit the nearest customer care centre.

Online DEWA Activation Process

• Go to DEWA’s official website or mobile app
• Fill in the required fields and submit the application
• Pay the fees online through the DEWA payment service
• Wait for the confirmation by email.

Activation Through Customer Care Centre

• Collect and fill out the application form from the nearest customer care centre.
• Fill out and submit the application form
• Pay the security deposit
• Receive your security deposit receipt

• It will take 24 hours for activation.

A more convenient way to activate a DEWA connection is through DEWA One Step Move-in. In this service, once your Ejari is created, all your data will be automatically transferred to DEWA, and your account will be created in seconds. You will receive an SMS and email with details on how to pay the security deposit online. After payment, your connection will be activated within 15 hours. The best part of DEWA One Step Move-in is that you don't have to submit any documents.

DEWA Slab Tariff

DEWA charges standard per-unit rates for water and electricity stated below:

Electricity Tariff

Water Tariff

Fuel Surcharge

Electricity:  6.0 fils / kWh

Water: 0.5 fils / IG*

How to Cancel DEWA Connection?

You can cancel your DEWA account online or visit the nearest Customer Happiness Centre. To cancel online:

• Log on to the website.
• Visit the ‘Deactivation of Electricity and Water’ page under ‘Quick Services.’
• Select your contract account.
• Select the Move-Out date, contact number and the method to receive your deposit.
• Click ‘Submit’ to receive an email or SMS with your Move-Out notification number.
• Receive the final DEWA bill using your registered email ID.

Keep your original security deposit receipt with you to collect the refund.

Conclusion

Getting your utilities in order is essential when settling in or moving out of Dubai. DEWA makes activating or cancelling your electricity and water connection easy and helps you move smoothly. Whether switching to solar energy or changing homes, DEWA helps keep everything running without hassle.