Facilities and Maintenance Supervisor

1. JOB SCOPE

The Facilities and Maintenance Supervisor is responsible for ensuring that the facilities of managed buildings and equipment meet safety, regulatory, and operational standards through regular inspections, maintenance assessments, and compliance monitoring. The role involves regular inspections to identify potential issues and recommend corrective actions to maintain a safe, efficient working environment and ensure all health and safety parameters are in place as per municipality and Civil Defense requirements. This will result in better-maintained properties, better tenant satisfaction, and high returns on investment for the landlords.

2. JOB REQUIREMENTS

• Diploma or Bachelor's degree in Mechanical/Electrical Engineering or any relevant certification or qualification in Facilities Management or equivalent.
• Minimum of 3 years’ experience in UAE.
• Relevant certifications in building inspection or maintenance management are advantageous.
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Strong knowledge of buildingcodes, safety regulations, and industry best practices would be an advantage.
• Knowledge of the real estate industry would be an advantage.
• UAE driving license and own car 

3. PRINCIPAL ACCOUNTABILITIES

The incumbent is responsible to maintain the highest quality of customer and client satisfaction. To be successful, the incumbent must develop a collaborative work ethic between all departments and understand the facility management services in detail. Other accountabilities include, but are not limited to:

•  Liaise with the Portfolio Managers, Property Supervisors, FM coordinators   and  service   providers   to highlight Facility Management (FM) issues  with  high  risks/  potential   hazards   and  ensure  prompt resolution through reporting if unsafe or adversely impacting the environment, our staff, our business and/or our clients, and escalate to the FM Manager/FM Coordinator/Head of Department for more serious problems.
• Ensure that the day-to-day operational activities of the Facilities and Maintenance Division are in order and align with the company's   vision  and  strategic   objectives   in  correlation    with   the    landlord's    policy   or Property Management (PMGT) agreement.
•  Conduct routine and non-routine inspections/audits in properties managed by Betterhomes to ensure professional standards are being maintained and record the same. The reports must be well documented and formatted, clearly outlining the issues captured in each inspection.
• Consistently monitor FM Service provider's performance, appearance and conduct to ensure that it is to a professional standard and in line with Betterhomes policies and procedures at all times.
• Stay informedabout local, state,and federal regulations related to buildingcodes, safety standards, and environmental regulations.
• Work on cost savinginitiatives for each building and propose a plan for implementation.
• Create and follow a comprehensive inspection checklist to cover all relevant aspects of the facilities.
• Identify and document any deficiencies, damages, or potential hazards during inspections.
• Categorise and prioritise issues based on severity and urgency.
• Maintain detailed and accurate records of inspections, findings, and corrective actions taken for all building/equipment maintenance.
• Provide recommendations for preventive maintenance and improvements to enhance the overall efficiency and safety of facilities.
• Ensure that all maintenance issues are regularly monitored and followed up as necessary to ensure the resolution and satisfaction of all concerned.
• Ensure that the team operates within the legal parameters, rules and regulations of the relevant authorities, and that all health and safety parameters are in place  for  all  our  properties   as  per  Municipality, Civil Defense and other authority requirements as applicable.

4. HARD SKILLS

•  Have in depth understanding and knowledge of local laws and standards with respect to the operation and maintenance of properties. This includes the regulations and requirements from DEWA, Dubai Municipality, Dubai Civil Defense, SIRA, etc.. including those applicable for other emirates as well.
• Experience in facility management for buildings in UAE.
• Adhere to company policies and procedures at all times in correlation with landlord's policy/PMGT agreement.
• Have a complete understanding of all FAFFS, MEP systems in a typical building and all FM services and terminologies.

5. SOFT SKILLS

• Strong spoken and written communication skills, including the ability to communicate technical information.
• Ability to professionally draftand format reportsfor clients/management.
• Ability to work autonomously
• Ability to prioritise and multi-task.
• Time management skills.
• Proactive
• Organisation and attention to detail
• Professionalism and accountability